Office Policies

New Patients

Appointments are available every day. Please proceed with sending an online inquiry under "Contact Us", sending a chat via our instant messenger, or sending a text message to 310-540-2111. While our preferred method of communicating with patients is digital for a faster more efficient response, patients may also call the office at 310-540-2111 to schedule an appointment.

We will make every effort to schedule your appointment as quickly as possible.

Before Your Appointment

Our goal is to provide you with the most effective, highest quality Ear, Nose and Throat care available. So that we may be as efficient as possible, please review this list before your appointment so that you can bring all pertinent information. In addition, please review our cancellation policy prior to scheduling your appointment.

On the day of your visit, please bring the following items:

  • Your insurance cards

  • A photo identification such as your driver’s license

  • All of your medications in their bottles including sprays and drops you have taken to treat the problem that brings you to the doctor

  • The results of any prior CT, MRI, or tests done for the problem. These will assist and expedite your doctor’s treatment and minimize your wait if the staff needs to search for this important information.

  • If your insurance requires an authorization, please bring it with you to the visit or confirm that our office staff have received it from your primary doctor.

  • If your insurance requires a co-pay or deductible, payment is required at the time of the visit. We accept cash, checks, Mastercard and Visa for your convenience. The co-payment amount is written on the front of your insurance card.

  • See the Patient Forms section below for paperwork you can complete at your own convenience.

We know that everyone is busy. We ask that you arrive 15 minutes prior to your appointment time to complete any necessary paperwork that requires your signature and ensure that the patient is seen on time.

  • We hope that this information makes your visit as efficient and enjoyable as possible.

  • If you have any questions or require any additional information, please feel free to contact our staff.

  • We look forward to assisting you with your ear, nose, throat and sinus care and helping you feel better!

  • If you are unable to download and print the new patient forms, please arrive 30 minutes before your appointment to allow time to complete the forms.

Patient Forms

To help you save time, we have provided our fillable patient forms online so you can fill them out before your visit! If you have questions, then feel free to call our office during regular business hours to speak with one of our staff.

Office Policy for Changing Appointments

We ask our valued patients for a 2-business day notice to avoid a $50 broken appointment fee, if they must cancel or reschedule to allow availability for patients who are waiting to be seen.

Insurances

In Network Insurances

  • Medicare

  • We are contracted with most major PPO insurances:

  • Anthem Blue Cross

  • Blue Sheild of California *see below for exclusions*

  • Cigna PPO

  • GEHA (Government Employees Hospital Association)

  • Guardian

  • ILWU

  • TriCare

  • United Healthcare

  • AARP Advantage

  • UMR

  • Aetna PPO

HMO/IPA

HMOs required an authorization to be submitted to your insurance by your PCP.

  • Optum-Healthcare Partners

Out of Network Insurances

We are happy to accept your insurance and bill as an out of network provider. Depending on your plan's rules, there are usually benefits paid. Deductibles and copays may apply.

We will provide you a superbill to be reimbursed by your insurance and request that you pay at the time of your visit. We can provide you a price range based on your visit, please contact our office at 310-540-2111.

Blue Sheild of California Exclusions

Blue Shield of California offers plans independent off the exchanges that are like Covered California plans. These plans might be individually purchased or be through an employer. These plans typically start with XEU, XET, SEK, XES, XEJ, XEF, XED, JQR, or Group X0001

- Axminster
- Kaiser
- THIPA- Torrance Memorial IPA

Payment Options 

All payments (copays, balances, deductibles, and co-insurances) are due at the time of service and can be paid with cash, or card (Visa, Mastercard, and Amex).

Billing Issues

For billing issues and questions, please contact Karmen or Silvia at Med Pro Management. Call (818) 551-5844.

Cash Rates Paid at the time of Service

All of our services and procedures are available to patients who choose to pay cash.